Shopping Online Policy

Health Disclaimer

Pro Direct does not give medical advice. All content, including text, graphics, images, and information available on or through this website are for educational purposes only and is not sufficient for medical decisions. The content is not intended to be a substitute for professional medical advice, diagnosis or treatment. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE, OR DELAY SEEKING IT, BECAUSE OF SOMETHING YOU HAVE READ ON THIS WEBSITE. NEVER RELY ON INFORMATION ON THIS WEB SITE IN PLACE OF SEEKING PROFESSIONAL MEDICAL ADVICE.

You are encouraged to discuss with your doctor with regard to information contained on or through this website. After reading articles or other content from this website, you are encouraged to review the information carefully with your professional healthcare provider. The proper course of treatment for any patient can always vary from the
medical treatment information obtained from other sources, due to the actual condition and/or complications of patients, so you should always consult your own physician before using any exercise device. The information presented is not to be considered complete, nor does it contain all medical resource information that may be relevant, and therefore is not intended as a substitute for seeking medical treatment and/or appropriate care. By using this website, you agree to hold harmless, and shall not seek remedy from the owners of this website. They shall disclaim all liability to you for damages, costs and expenses, including legal fees because of your reliance on anything derived from this website or its contents, and furthermore assumes no liability for any and all claims arising out of the said use regardless of the cause, effects, or fault.

Our Guarantee

Our “fitcrawl” products comes with a 12 month guarantee.

You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

You have 14 days to request a refund provided the purchased item is in the same condition as when it was purchased.

We will use a courier provider that will provide a tracking number for your order.

We will contact you if there is a delay with your order, otherwise orders are sent within 3 business days.

Placing an order for products

Our “fitcrawl” products are fully supported by Pro Direct.

We want you to be completely satisfied with your purchase and, if not, our Returns Policy will address any concern you have with your purchase, particularly if it is defective or faulty.

You may order products by selecting and submitting your order through the site in accordance with these terms and conditions.

Any order placed through this site for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

We may require additional verification or information before accepting any order. We only accept orders from within mainland Australia and Tasmania. Within this area, our policies as to delivery and returns apply as set out in these Terms of Use.

You agree to provide us with current, complete and accurate details when asked to do so by the site.

Pro Direct does not guarantee the availability of a product we have advertised, however we will immediately notify you if we are unable to provide you the product you have ordered. If your credit card has already been charged for the purchase, Pro Direct shall issue a credit to your credit card account for the same amount of the purchase.

In the event that a product is mistakenly listed at an incorrect price, Pro Direct reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Pro Direct reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

In certain circumstances, we may need to reject your order. This may happen where the requested product is not available or if there is an error in the price or the product description posted on the site. If your credit card has already been charged for the purchase and your order is cancelled, Pro Direct shall issue a credit to your credit card account in the amount of the incorrect price. For each order accepted by us, we will: supply the products in that order to you in accordance with these terms and conditions; and provide you with an email confirmation of that order.

Our prices

All our prices are in Australian dollars (AUD) and include GST (Goods and services tax).

All care is taken, however, due to circumstances beyond our control catalogue prices and specifications are subject to variations without notice.

We will charge you, and you agree to pay the purchase price of each product that is ordered, the delivery fee for your order that we notify to you when you place your order (“Delivery Charges”) and any other fees and charges set out in our Delivery Policy.

Title and risk

Title to the goods purchased from Pro Direct does not pass from Pro Direct to you until we have received payment in full for the goods. All risk in the goods passes to you upon delivery to your address.

Cancelling an order

Title and risk

We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if: the products in that order are not available; or there is an error in the price or the product description posted on the site for the product in that order; or that we reasonably believe your order has been placed in breach of these terms and conditions.

You may cancel an order (whether it is accepted by us or not) by contacting our Customer Services team during contact hours at any time prior to the dispatch of that order. If you cancel an order then we will refund any amounts paid by you for that cancelled order in accordance with our Returns Policy.

Payment methods

You may pay the fees and charges for an accepted order with any of the following payment methods:

Visa;
MasterCard;
Paypal

If we are unable to successfully process your nominated payment method for your order that is accepted by us, then we may cancel your order.

If you choose to pay by credit card, you authorise us to debit the amount that is payable from your nominated credit card for an accepted order.

You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.

When purchasing from Pro Direct your financial details are passed through a secure server using the current industry standard 128-bit SSL (secure sockets layer) encryption technology.

We will provide you with a receipt at time of delivery which specifies the total fees and charges for the products in the order.